Disciplinary Procedures

It is our Club’s policy to be inclusive at all times and to work with swimmers and their parents to help them reach the required standards of behaviour. However, we have a duty of care to all our members and we cannot allow the behaviour of individuals to unduly affect any other members Breaches of the Code of Conduct for Swimmers will initially be dealt with by the Coach/teacher

1) The swimmer will be reprimanded by way of a verbal warning.

2) The swimmer will be asked to get out of the pool and have ‘time out’.

3) If a second incident occurs the coach/teacher will repeat the above process and also inform the Welfare Officer and Club Chair. The Welfare Officer will record the incident, making a note of the date, time and a description of the behaviour. The Welfare Officer will inform the parents of the incident.

4) Should a third incident occur, the above process will be followed but a written warning will be given and a meeting will be arranged between the swimmer, parent/guardian, coach, welfare officer and club chair to discuss the incident and to address behavioural issues.

Any further behavioural issues could result in the swimmer being suspended for a time period determined by the Club, or permanent exclusion if the behaviour is considered damaging to the ethos of the club. At the discretion of the Club coach, a swimmer may be asked to leave the pool immediately, if the behaviour displayed warrants such action. In this instance the Welfare Officer would be informed as soon as possible, along with the parents. Please also be advised that the club reserves the right to suspend or expel any club members; including committee members, coaches, teachers and volunteers, if their behaviour is deemed as being repeatedly unacceptable and or detrimental to the efficient running of the club.

The committee shall make the final decision on all disciplinary matters.

Information for parents and members over 18

How can I raise a non- child safeguarding concern? 

All members have the right to complain if they have an issue at the club. We will take all concerns and complaints seriously and with the appropriate confidentiality.

We would ask that any complaints are made in a courteous manner, aggressive or rude behaviour is not acceptable, and we would ask that you put your complaint in writing in this instance.

Anonymous written complaints shall not be investigated unless there are serious concerns for the welfare of a member, where appropriate action would be taken. The following procedures will be applied for any complaints made.


Most problems can be resolved very quickly. You can contact our Head coach and or any committee member who can refer your particular issue to the member most able to deal with your query. We will deal with your issue as quickly and efficiently as possible, hopefully resolving the issue. If the complaint cannot be resolved informally the member may take the complaint to a formal resolution.


The member should submit their concerns in writing to the club chair. The chair will decide on the appropriate course of action. A meeting will be arranged with the member concerned as soon as practically possible but within 14 days of the complaint, with the intention that a positive outcome will be achieved at this stage. The chair shall keep a written record of all meetings and interviews held in relation to the complaint and once satisfied that all the relevant facts have been established, the member will receive a written response. If the member is unsatisfied with the response and outcome, they can refer their complaint to the complaint panel via the club secretary. The panel shall consist of three committee members who have had no involvement in the process thus far. The panel have
the right to request additional information if they feel it necessary. The secretary shall arrange a hearing with the complainant and one other person for support if required. If possible, the panel will resolve the complaint without the need to investigate further, but where further investigation is required, they shall take the appropriate action. Once the panel have reached a conclusion, they may make recommendations as soon as is practically possible. The panel shall inform the member in writing of their conclusions and their rationale, any recommendations will also be sent in writing to the chair and any individual named in the complaint. This is the final stage in the Club’s procedure.

Who can I contact if I am not happy with how my complaint/query has been handled internally?

We would very much hope that we are able to resolve any club matters, however, you can contact Kerry Moss the judicial office manager on: 0161 244 5345 or by email at kerry.moss@swimming.org.

What do I do if I have concerns for the welfare of a child or club member?

Initially, please refer any concerns to one of our safeguarding team.

Ben Thompson – Welfare Officer – 07783351654
Tash Coon – Deputy Welfare Officer and Pastoral care – 07783351654

Both have been trained to deal with welfare concerns and they are your first point of contact.

If you feel the child or member is in immediate danger and should not be allowed to go home, please inform the club coach and try to contact the welfare officer first. If you feel that the issue is time dependant please inform the leisure centre staff and then call the police.

Our Swim England safeguarding support network

County Welfare Officer – Martin MacDonald – macandsandy@btinternet.com

Regional Welfare Officer – Marion Britton – marion_britton@yahoo.co.uk

National safeguarding officer – Joanne Garey – joannegarey@swimming.org or 01509 640270

National safeguarding manager – Jenni Dearman – 01509 640270

Independent child protection officer – Keith Oddy – 01509 640270

Local Authority support network

The police – 999

Mulit Agency safeguarding hub (MASH) – 0345 155 1071

Multi agency referral unit (MARU) – 0300 1231 116

Local Authority designated officer (LADO) – 01872 326536

NSPCC child protection hotline – 0808 800 5000

Should you need to contact any of the above services, please make a note of who have you have spoken to and the incident referral number you have been given. You should pass this information to one of our safeguarding team as soon as possible so that we can inform the Swim England safeguarding team.


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